All appointments at YEG Acne Edit, located within the Ritual Room, are reserved exclusively for you. When you book, that time is removed from availability and prepared specifically for your treatment.

• We require a minimum of 48 hours’ notice to cancel or reschedule your appointment.
  • Missed appointments or no-shows are subject to a $150 no-show fee or the full cost of the scheduled service — whichever is greater.

This policy applies regardless of reason and is acknowledged at the time of booking and intake form completion.

• Membership Clients: less than 48 hour Late cancellations or no-shows will result in the forfeiture of one monthly membership credit. Membership sessions are treated as reserved services and are subject to the same cancellation policies as all other appointments.

When you book, that time is exclusively set aside for you. Without adequate notice to refill the appointment, the reserved time is lost and a fee will apply.

• Late Arrival Policy: Please arrive on time for your scheduled appointment. If you are more than 15 minutes late, your appointment will be cancelled and a $75 late arrival fee will be applied.

  Out of respect for all clients and the structure of the clinic, we operate on a tightly managed schedule. Arriving late compromises treatment time and impacts the clients booked after you. We are unable to accommodate shortened or delayed services. Thank you for respecting my time, our clinic, and the clients on our waitlist.

Multiple Appointment Holding Policy: Appointments are not to be used as placeholder spots. If you book multiple appointments within the same week or reserve several times in a single day, Acne Edit reserves the right to cancel one or more of your appointments without notice, especially when other clients are waiting for availability. Repeated misuse of the online booking system may result in restricted booking privileges.

• All appointments must be booked a minimum of 2 weeks apart unless otherwise discussed and approved in advance.

Once a product leaves our building, it may not be returned back to our building under any circumstances. Due to the nature of skincare products and hygiene standards, we do not accept returns or exchanges on any opened or used items. Once a product has been opened, it cannot be resold — and for everyone’s safety,
This includes opened, used, unused, or “just didn’t work for me” products.

We also do not allow:

• Credit to be issued for services or products

• Transfers of payment to other services or retail

All skincare purchases marked for local pickup must be picked up within 14 days (2 weeks) of purchase. Products not collected within this timeframe may be forfeited. This policy is in place to maintain hygiene standards, protect the integrity of our products, and ensure fairness for all clients. We reserve the right to uphold and enforce this policy at all times, without exception.

Your Skin Club membership is month-to-month and offers exclusive perks and discounted treatments. To keep things smooth:Cancellation of memberships must be made with 30 days’ notice before your next billing cycle.

• Missed/ late cancelled appointments result is loss of membership cycle.

• 4-month minimum commitment, auto-billed monthly

• By application only — because I only work with clients ready to see real change

• Banked treatments must be used within 6 months of accrual

• Missed appointments or inconsistent visits do not roll over or result in credits

• Memberships are non-transferable and non-refundable

• We reserve the right to pause or cancel your membership if membership guidelines aren’t followed.

We accept all major credit cards including amex, Debit Credits, debit, and e-transfers. Clients making purchases over $100 may be required to show photo ID that matches the name on the card.

YEG ACNE EDIT does not offer any refunds or returns under any circumstances. This applies to services, deposits, gift cards and products.

• Once a product leaves our clinic, it is final sale.

• No credit will be applied toward other services or products.

• We reserve the right to uphold this policy at all times.